Nexus provides official ITIL service management training and consulting services to help organisations adopt the skills needed to make use of this widely-accepted service management framework. ITIL is considered the core of service management best practice.

ITIL® TRAINING COURSES

The ITIL qualification path leads to professional recognition. Qualifications are based on a credit system leading to the Expert Certificate in IT Service Management. To qualify for the certificate, learners need to achieve a minimum of 22 credits from a balanced selection of subject areas.

THE BENEFITS OF ITIL®

  • Provides a practical framework for identifying, planning, delivering and supporting IT services
  • Greater visibility of IT assets and costs
  • Reduced service costs through increased efficiency in the utilisation of resources
  • Alignment of your IT services with business goals and strategic objectives
  • Increase the competence, capability and productivity of your IT staff, better utilising their skills and experience
  • Improve both user and customer satisfaction with IT services
  • Support rapid business change whilst maintaining a stable service environment
  • Helps you to focus on the needs of the customers and user experience rather dealing with technological issues

WHY CHOOSE NEXUS FOR YOUR ITIL® TRAINING?

We work closely with our partner QA Training to offer service management training professionals; each has a minimum of 10 years hands-on service management and training experience. Our lecturers and consultants have also heldĀ senior positions in service management-related organisations, making them ideally placed to provide learners with up-to-date knowledge and advice on service management implementation, growth and improvement.